Two Water Utilities Serve North Haledon: Check Your Bill
Manchester Utilities Authority serves Haledon and portions of North Haledon, and it buys its water from Passaic Valley Water Commission. Another part of North Haledon is served by Hawthorne Water. We do not have a street boundary between them, so your water bill is the only reliable answer.
That matters in an emergency. A leaking main in the road is the utility's job, and the right utility depends on that bill. Keep it handy when you call us or the utility.
Before We Arrive: Steps for a Burst Pipe in North Haledon
Water damage spreads fast, and every minute with the supply on adds to the cleanup. Do these in order while a plumber is on the way.
- Shut off the main water valve where the supply enters the house.
- Kill power to wet areas at the breaker only if the panel is dry and you can reach it safely. Otherwise stay out and call 911.
- Clear the area of rugs, boxes and electronics, and keep everyone away from standing water.
- If you smell gas, leave at once and call the gas utility or 911 from outside.
- Call our 24/7 emergency line and describe where the water is coming from.
If the leak is on the street side of your meter or at the curb, call your water utility as well. That is not a job we can fix from inside the house.
Manchester Utilities Authority or Hawthorne Water: What Differs
The two utilities supply different water and have had different recent events. Knowing which one is yours changes the questions to ask.
Manchester Utilities Authority customers
- Water is bought from Passaic Valley Water Commission.
- A 30-inch PVWC main disruption in August 2025 caused a boil-water advisory for customers in Haledon and North Haledon.
- We cannot confirm when that advisory ended, so check with the utility before assuming your water is back to normal.
- Hardness is reported inconsistently in the source, so ask the utility rather than guessing.
Hawthorne Water customers
- Groundwater only, from 21 wells.
- PFAS treatment has been running since March 2024.
- Hardness runs roughly 236 to 278 ppm at several plants, which can leave scale on heaters.
- Water emergencies go to the borough, with 911 for a leaking main or hydrant.
What to Do First, by Problem
Not every call needs the same first move. This list shows the order we usually suggest.
| Problem | Safe first step | Who to call | Notes |
|---|---|---|---|
| Pipe burst inside the house. | Close the main valve. | Our 24/7 line. | Cut power to wet areas if safe. |
| Water bubbling at the curb or hydrant. | Stay clear of the road. | Your water utility and 911. | Not an indoor repair. |
| No hot water, tank leaking. | Shut cold supply to the heater. | Our 24/7 line. | Gas smell means leave first. |
| Cloudy or discolored water after a utility event. | Do not drink it until confirmed safe. | Your water utility. | Ask whether an advisory applies to you. |
A heater that has failed completely may be a candidate for water heater replacement rather than repair. We lay out both before you decide.
How an Emergency Visit Goes
Stop the damage
We confirm the main is off and isolate the leaking section if possible.
Find the cause
We trace the source, whether a split pipe, a fitting or a fixture supply, using leak detection tools when it is hidden.
Repair and explain
We give you a clear price before work starts, then repair and show you what failed.
The Construction Office on Overlook Avenue
The North Haledon Construction Office is at 103 Overlook Avenue. We do not have its permit rules in front of us, so ask the office whether your job needs a permit before a heater or a larger repair is scheduled. That one call can keep a replacement from stalling.
The borough also has a Sewer Department. If your trouble is a backed-up line, tell us, and ask the sewer department who maintains the pipe at your property line, since that dictates where our work stops.
North Haledon Response Map from Hawthorne
Our base at 111 Wagaraw Road in Hawthorne is just a short run from North Haledon. The map shows the town and the roads we typically use.
Water where it should not be?
Call the 24/7 line. Our Hawthorne dispatcher will guide you through the shutoff and send a plumber to North Haledon.
High Mountain Road, Overlook Avenue and the Haledon Line
We estimate about 5 to 10 minutes from our Hawthorne base to North Haledon, though traffic and weather can change that. When you call, name the cross street and whether you are on or near High Mountain Road or Overlook Avenue. That lets the dispatcher pick the fastest way.
North Haledon shares ZIP 07508 with Haledon and Prospect Park, and the post office prefers Haledon as the city name. So a package label may say Haledon even if your house is in North Haledon. Tell the dispatcher the borough you live in, since service and utilities follow municipal lines, not mail labels.
Drains are the other half of our emergency work. See drain cleaning if you are dealing with a backup. Neighbors in Fair Lawn and Wyckoff call the same line.
Common Questions
Yes. The 24/7 emergency line is open nights, weekends and holidays. Call, describe the problem, and a licensed plumber will be dispatched from Hawthorne when the situation requires it.
North Haledon uses 07508, which it shares with Haledon and Prospect Park. We cover the borough from the High Mountain Road area to the streets around Overlook Avenue. If you are unsure which side of the line you live on, give the dispatcher your address.
Check your water bill. Manchester Utilities Authority serves portions of North Haledon and Hawthorne Water serves another part, and we do not have a street-level boundary. The bill names the utility and gives the number to call.
In August 2025 a disruption to a 30-inch PVWC main led to a boil-water advisory for Manchester Utilities Authority customers in Haledon and North Haledon. We do not know when it was lifted. Confirm your current status with your utility.
Close the main valve, cut power to wet areas only if it is safe, and clear the floor. If water reaches outlets or the panel, stay out and call 911. Then call our emergency line.
Ask the Construction Office at 103 Overlook Avenue. We do not state local permit rules we cannot verify. They can tell you what your job needs, and we can describe the work in writing.
Local figures on this page come from the Hawthorne Water Department's 2026 Water Quality Report, the Borough of Fair Lawn 2025 Consumer Confidence Report and the Manchester Utilities Authority 2025 water report. Check current numbers with those sources before you rely on one.